Shipping policy

Shipping Information

At Astricade we offer FREE shipping on all orders over $75. Orders under $75 ship at calculated rates based on your location and package size, shown at checkout before you complete your purchase.

Order Processing Times

Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is currently in transit to your address. During peak times and holidays, our processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time of your package refers to the overall transit time after your order has been dispatched to the carrier. This will depend on several factors, the most important being your location.

🇺🇸 United States: 5-15 business days

Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped internationally, there may be unexpected customs delays that could increase the overall delivery timeframe.

Order Changes and Accurate Shipping Details

It is your responsibility to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@astricade.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that changes can be made after this time.

Delayed Delivery

At Astricade, we understand that receiving your order in a timely manner is important to you, and we strive to ship all orders as quickly as possible. However, in some cases there may be delays in delivery due to circumstances outside of our control.

Courier partners may experience unexpected delays during transit, such as severe weather conditions or transportation disruptions. In these cases, we will do our best to work with the courier to ensure your package is delivered as soon as possible.

There may also be unforeseen circumstances that delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.

Please note that Astricade is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance we can to help resolve any issues that may arise.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. Once we hand over the package to our courier partners, it is out of our direct control. In the event that your package is lost or stolen, please contact us at hello@astricade.com and we will do our best to assist you.

If your package is lost or stolen, we recommend reaching out to the courier company directly to file a claim. Most courier companies have a claims process and may require additional information from you. We will also contact the courier company on your behalf to follow up and provide updates.

Please note that Astricade is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement depending on the situation.

Shipping Policy Changes

Astricade reserves the right to modify or update this Shipping Policy at any time without prior notice. It is your responsibility to review the most recent version of this Shipping Policy before making a purchase.

By purchasing Astricade products, you are indicating your acceptance of this Shipping Policy including any modifications that may be made to it. If you have any questions or concerns, please contact us at hello@astricade.com.